Lonely Orphans uses its best efforts to respect the privacy of every individual who visits our website. As such, we have developed a rigorous privacy policy that reflects that respect. This notice explains our offline and online information privacy practices. Because your privacy is important to us, we provide you with notice and choices about the collection and use of your information.


On our website, we do not collect personally identifiable information from you unless you provide it to us voluntarily and knowingly. This means we do not require you to register or provide information to us in order to view our site.


Lonely Orphans only gathers personally identifiable data—such as names, postal addresses, email addresses, contact information, credit card information or other information—when you voluntarily submit it. This information is used solely by Lonely Orphans for internal purposes. Lonely Orphans lists are never sold to third parties. We will only share personally identifiable information with third parties when:


  • The person submitting the information authorises us to share it;
  • Sharing the information is a necessary operation of the site, for instance, to process a credit card transaction; or
  • We are required to by law.

This notice applies to all information collected from or submitted to the Lonely Orphans website located at and all related sub-domains. Other websites of Lonely Orphans may operate under their own privacy notices. By visiting Lonely Orphans’ website, you accept the practices described in this privacy policy.




Lonely Orphans does not automatically collect your personally identifiable information when your visit our website. We do recognise the internet service provider of visitors, as well as the domain name or IP address of the server from where you are visiting. This information is used to determine the number of visitors to our site and sources of traffic. The data we collect are totals of those visiting from a domain, not information on individual users.


We cannot recognise the personally identifiable data—such as names, postal addresses, e-mail addresses, contact information, credit card information or other information—about our visitors that would allow us to identify the particular visitors to our website.

You do not have to provide any personal information on our website unless you choose to do so. 


Lonely Orphans only gathers personal information—such as your name, postal address, e-mail address, contact information, credit card information or other information—only when you voluntarily submit it in an online form. If you make a donation online, personal information will be collected from you in order to process that donation.



Lonely Orphans is the sole owner of any information collected on this site. Lonely Orphans does not sell personal information about its website users or its offline donors.


Lonely Orphans states unambiguously that (a) it will not sell, trade and share a donor’s personal information with anyone else, nor send donor mailings on behalf of other organisations or (b) it will only share personal information once the donor has given the charity specific permission to do so.


The personal information you provide us when using our website or by other means—such as your name, postal address, e-mail address, contact information, credit card information or other information—will be kept strictly confidential and used to support your customer relationship with Lonely Orphans, as well as to notify you of updated information.


If you allow us to, we will use personal information that you submit in an online or offline form to place you on our mailing list for regular updates. If you do not wish to receive such mailings from Lonely Orphans, you will have the opportunity at any time to request removal from future mailings by contacting us.


Also, if you allow us to, we will use your e-mail address that you submit in an online form to place you on our e-mail list. If you do not wish to receive e-mails form Lonely Orphans, you will have the opportunity at any time to request removal from future e-mail by unsubscribing from the e-mail list.


Lonely Orphans strongly adheres to anti-spam practices in its e-mail outreach. All e-mails sent on our list have easy-to-follow unsubscribe instructions at the bottom of each e-mail, and lists are never shared with any third parties.



Lonely Orphans cares about the safety and security of your transaction, and we take every precaution to protect your information.


Donations made on our website are secure to the fullest extent possible. We use high-grade, 128-bit encryption and the “https” security protocol through Secure Socket Layer (SSL) technology to communicate with your browser software. SSL protects information as it is transferred through the Internet. This method is the industry standard security protocol, which makes it extremely difficult for anyone else to intercept the credit card information you send to us. Companies we work with to process credit card transactions also use high grade encryption and security protocols.


You can recognise secure website pages by checking for the secure symbol at the bottom of your browser screen. For most browsers, this symbol is either a lock or a key. When the lock symbol appears to be locked, the page is secure. When it appears to be unlocked, the page is insecure.

Additionally, all of the transactional data we collect from users is protected against unauthorised access with the use of digital certificates. Digital certificates for Lonely Orphans are issued by Cloudflare, one of the most established signers of digital certificates.


Furthermore, this site has security measures in place to protect the loss, misuse, and alteration of the information under our control.



Lonely Orphans is concerned about the protection of online privacy for all our website users. We are particularly respectful of the privacy of our young users. We encourage parents to monitor their children’s use of the Internet and to help us protect their privacy by instructing them never to provide personal information on this website or any other without permission. We will never attempt to extract unnecessary information from you, regardless of age.


Lonely Orphans welcomes children to learn more about our organisation and, where appropriate, participate in our volunteer activities. However, we encourage this to be done only with their parents’ knowledge and supervision.


Lonely Orphans does not knowingly solicit data from children, nor do we knowingly market to children.


How You Can Access or Correct Your Information: 

If you would like to request access to review, update or change the information you have supplied in any way, feel free to contact Lonely Orphans at any time. You can correct factual errors in your personally identifiable information by sending us a request that shows the error. We use this procedure to better safeguard your information. To protect your privacy and security, we will also take steps to verify your identity before providing information or making corrections.



Lonely Orphans gives you the opportunity to opt-out of receiving additional information from us at any time. If you do not wish to receive mailings and/or e-mails from Lonely Orphans, you can request removal by sending an email to with “unsubscribe from mailing list” or “unsubscribe from email list” in the subject line, or by unsubscribing directly from an e-mail you receive from us (you can find the “unsubscribe from this list” option in the footer of the email). You can also request to be removed from our mailing or email lists by calling +44 20 3289 9289 .



This Lonely Orphans privacy policy applies to information collected through offline means in addition to the Lonely Orphans website (located at and all related sub-domains).


This website has links to other websites whose privacy policies may differ from ours. These links are provided for users’ convenience. We will not pass your information along to the linked site.

We make every effort to only link to sites that share our high standards of decency, fairness and integrity. We try our best to ensure that these links are safe for children and appropriate for our users in general. However, since we cannot guarantee the content of every site to which we are linked, we are not responsible for the privacy practices or the content of these other websites.

We do not control or guarantee the accuracy, relevance, timeliness or completeness of any linked information. The inclusion of links to other websites is not intended to endorse, recommend, or favour any views expressed, or commercial products or services offered on these outside sites. The fact that Lonely Orphans has provided a link to a site is not an endorsement, authorisation, sponsorship or affiliation with respect to such site, its owners or its providers.

We encourage you to be aware when you leave our website to read the privacy statements of every website that collects personally identifiable information. These other sites may collect or solicit personal data or send their own cookies to your computer. Please be aware that Lonely Orphans is not responsible for the privacy practices of other websites.

Additionally, Lonely Orphans is not responsible for any website that links to external websites, nor does it endorse, recommend or favour any views expressed on such sites.



Cookies are a useful way for us to understand how supporters use our website. When you visit our website we will collect data from your computer or other device such as a smartphone or tablet through the use of “cookies”. Cookies are created by your web browser when you visit our website. Every time you go back to the Lonely Orphans website, your browser will send the cookie file back to the website’s server. They improve your experience of using our website, for example, by remembering your preference settings so that you are presented with information likely to be most relevant to you, and by measuring your use of the website to enable us to continuously improve our website to ensure that it meets your needs. Cookies can also be used to show you relevant Lonely Orphans content on social media services such as Facebook – these are known as “retargeting’” or “advertising” cookies. 


If you visit our website as an anonymous visitor (e.g. you switch off cookies), Lonely Orphans may still collect certain information from your browser, such as the IP address (an IP address is a number that can uniquely identify a computer or other internet device).





If our information practices change at some time in the future, we will post the policy changes to our website to notify you of these changes and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you should regularly review this privacy policy section of our website. Any changes to this policy will be posted prior to their implementation.



If you have any questions regarding this privacy, contact Lonely Orphans:

Mailing Address
78 Cambridge Heath Road,
London, E1 5QJ, United Kingdom
T: +44 20 3289 9289